Frequently Asked Questions
ORDER PROCESSING FAQs:
1. How do I place an order?
Shopping with GLOWSY is easy! Just follow these five (5) easy steps:
- Visit www.glowsy.com.ph. Create an account for free and instantly get your Glowsy VIP Club Pass to enjoy up to 5% discount on all your orders! You can still place your order without a Glowsy VIP account. But dear, you are missing exclusive deals!
- Browse over 200 clean and safe products! Remember to Shop Wisely. You can always check the cosmetic ingredients and safety ranking in our Glowsary tab.
- Simply, click 'add to cart' next on your desired item and continue shopping for other essentials you need. To review your shopping list, click on the 'Cart' icon located at the upper right corner of the page. You can freely adjust order quantity before checking out.
- Click on ‘Checkout’ and your order summary will appear for your review.
- Fill in your preferred Shipping Address, Shipping Method and Payment Option then click on ‘Place Order’ to proceed with the payment.
You will see your order status shortly after you have successfully placed your order. Please take note of the Order Reference since you may use this for order status inquiries.
2. Can I check status of my order?
Of course! With Glowsy, you can instantly check status of your purchased items. You will be redirected to the order status page after you've successfully placed your order. You can also track status anytime by logging in your Glowsy VIP account. Click here to Track You Order.
Did not see the order status on your account? Let us help you! Contact our Customer Service Team here.
3. Why does my order status shows 'Payment Pending'?
Typically, the 'Payment Pending' status occurs when payment is unsuccessful. However, if payment is in fact unsuccessful, you should have received a notification with instructions to reattempt payment. Please refrain from re-creating your order to prevent duplication.
Paid but order status has not been updated yet? Our Customer Service Team can help to verify your payment and resend an order confirmation email. Please reach out to us here and select 'Order Status' as the concern.
Once order is paid already, we're not able to make any further changes like shipping method upgrades or change in quantities. As Glowsy is not liable for replacements or refunds for parcels that have been delivered to incorrect addresses provided, we always suggest reviewing your Cart and shipping address and other details before check out. For further inquiries, please contact our Customer Service Team here.
5. Problem encountered while using coupon / voucher code
Please check the terms and conditions of your voucher regarding redemption eligibility including but not limited to:
- Voucher Expiration Date
- Applicability of voucher to items in the cart
- Other exclusions such as not using the voucher with other discounts, promotions, or loyalty rewards redemption
6. What do I do when items in my cart are out of stock?
You will receive a notification upon checkout if one or more items in your cart are Out of stock. Don’t worry, you can go to the product and click "add to wishlist" and we will surely notify you once the product is back in stock!
7. Do you accept Wholesale orders?
Surely! If your planning to purchase in bulk for a particular product, you may send your Wholesale Order inquiry here.
RETURNS POLICY FAQs:
1. Can I return a product that I purchased?
We value the quality of our products. Prior shipping, we ensure that items are received by our partner couriers in good condition. For some circumstances, we consider return requests if the items are damaged, defective or wrong delivery.
2. What is the return process?
- Fill up the Returns Form. You will be asked to provide product details such as product name, batch number and transaction details. Supporting files must also be uploaded (e.g. product picture and order receipt)
- We will be reviewing your request and will be treated with utmost urgency. Please wait for our notification within 2-3 working days upon submission of request. We will be sending the procedures and next steps once reviewed.
- Please take note of the following returns conditions:
- Product should not be in its Original Purchased Condition and must be unused.
- Products are returnable within 7 days upon receipt of customer.
- Sale Items are Non-Returnable.
- Items for return must be reported to us within seven (7) days upon receipt of products.
3. Lead time to return product?
Items for return must be reported to us within seven (7) days upon receipt of products.
1. When can I receive my orders?
- For Metro Manila and Luzon, you can receive your orders within 3-5 business days
- For Visayas and Mindanao, you can receive your orders within 4-7 business days
2. Where can you deliver?
We deliver Nationwide! We are in partnership with Trusted Shipping companies who are able to deliver anywhere in the Philippines.
3. How much is the shipping fee?
Shipping fees are automatically calculated upon checkout. Make sure you include our complete address so that we can match the most affordable shipping rate for your desired delivery location!
4. I was not/ am not available to receive my parcel upon delivery.
You may ask an authorized person to receive your parcel on your behalf. If this option is not possible, your delivery may be rescheduled on the next working day. If your order is still undelivered within 14 days, your parcel will be returned to our warehouse. Please contact our Customer Service Team here for help.
5. What should I do if there's a delay in my delivery?
We're sorry your parcel has been delayed! While there may be a delay in the delivery, no action is needed on your end. You may continue tracking your parcel from the orders section.
Need help tracking your parcel?
For further inquiries, please feel free to reach out to our Customer Service Team here.